Write a 3000 word report using the Leicester Citizens case study addressing the following areas:
a) Summarise the activities of Leicester Citizens, in terms of their overall strategy, operations strategy and the 4Vs. (10%)
b) Identify Leicester Citizens’ stakeholders and outline operational challenges in meeting their needs (20%)
c) Consider Leicester Citizens’ performance reporting structure and critique it with regard to how well it meets their overall strategy, operation strategy and stakeholder needs. (40%)
d) Make recommendations for improvements to improve Leicester Citizens’ performance measures particularly focusing on operational measures (20%)
10% of marks are for correct referencing – structure, coherence and figures.
