Question
Question 1
Which of the following would be considered
employee involvement?
A legally mandated union-management health
and safety committee.
A supervisor casually asking an employee
whether the company should adopt a new type of work schedule.
All of these statements are considered
employee involvement.
Question 2
Mental models are __________ that guide
perceptions and behavior.
Stereotypes
Forms of punishment
Self-fulfilling prophecies
Broad world views
Action learning practices
Question 3
Which discipline has provided organizational
behavior with much of its theoretical foundation for team dynamics,
organizational power, and organizational socialization?
Sociology
Psychology
Economics
Industrial engineering
Political science
Question 4
Goal setting influences employee behavior and
performance mainly by improving:
A. situational contingencies and learned
abilities.
B. aptitudes and learned abilities.
C. motivation and role perceptions.
D. role perceptions and learned abilities.
E. motivation and aptitudes.
Question 5
Which ‘Big Five’ personality dimension is
most valuable for predicting job performance?
Extroversion
Openness to experience
Conscientiousness
High neuroticism
External locus of control
Question 6
Organizational commitment refers to an
employee’s contractual obligation to provide a minimum amount of time and
effort to the organization in return for a fair day’s pay from the
organization.
True
False
Question 7
Employee involvement tends to have which of
the following benefits in decision making?
Leads to a more accurate definition of the
problem
Improves the number and quality of
alternative solutions
Increases the likelihood of selecting the
best alternative
Strengthens employee commitment to the
solution
All of these statements are correct
Question 8
Competencies relate most closely to which
element in the MARS model of behavior and performance?
Motivation
Situational factors
Role perceptions
Ability
Research evidence
Question 9
Incongruence between a company’s dominant
values and an employee’s values is known to:
Increase employee stress
Increase employee chance of quitting
Increase chance that the employees decisions will differ from the
organization’s preferences
All of the above
Have no effect on employee behavior or
decision making
Question 10
Social Cognitve Theory states that:
A. a behavioral
B. a learning theory
C. an existential
D. an agentic
Question 11
In the section on cross-cultural values, the
textbook warns that:
A. the cross-cultural data presented are
based on a very small sample (less than 10 people in each country studied).
B. the definitions of most values have
changed over the past decade, so most cross-cultural information has little
meaning anymore.
C. several cultures don’t have any values,
but this isn’t mentioned in the literature.
D. diverse societies such as the United
States have a wide range of values even though the information presented
assumes that everyone in the country has similar values.
E. all of the above
Question 12
The highest level need in Maslow’s Hierarchy
of Needs is:
A. esteem
B. safety
C. power
D. belongingness
E. self-actualization
Question 13
_______ is a conscious process of making
choices among one or more alternatives with the intention of moving toward some
desired state of affairs.
A. Decision making
B. Bounded rationality
C. Divergent thinking
D. Prospect theory
E. Scenario planning
Question 14
Employees are empowered when they:
A. practice job specialization
B. experience self-reinforcement
C. engage in positive self-talk
D. experience freedom and discretion
E. experience self-reinforcement and engage
in positive self-talk
Question 15
Social identity theory says that:
A. we
define ourselves in terms of our membership in certain groups and our
differences with people who belong to other groups.
B. we tend to believe our own actions are
caused by motivation or ability rather than the situation.
C. our expectations about another person
cause that person to act in a way that is consistent with those expectations.
D. we quickly form an opinion of people based
on the first information we receive about them.
E. our emotions screen out large blocks of
information that threaten our beliefs and values
Question 16
The process of assigning traits to people
based on their membership in a social category refers to:
A. recent effect
B. halo effect
C. project bias
D. empathy
E. stereotyping
Question 17
Stable, long-lasting beliefs about what is
important in a variety of situations are:
A. called intellucutal capital
B. the foundations of the open system anchor
C. the main reason why most virtual teams
fail
D. called organizational system parameters
E. called values of the organization
Question 18
Which of these represent the final step in
the rational choice decision making process?
A. developing a list of solutions
B. implementing the selected alternative
C. choosing the best alternative
D. recognizing the opportunities
Question 19
Ethics is most closely related to:
A. workplace values
B. the scientific method
C. workforce diversity
D. the open system anchor
E. the contingency approach to organizational
behavior values.
Question 20
Needs Hierarchy Theory includes all of the
following concepts EXCEPT:
A. self actualization
B. frustration-regression
C. esteem
D. belongingness
E. physiological needs
Question 21
Anger, fear, joy and sadness represent:
A. beliefs that influence our
attitudes towards something or someone.
B. the first four stages
of emotional labor.
C. types of emotions.
D. four dimensions of job satisfaction.
E. both ‘A’ and ‘C’
Question 22
According to the EVLN model, people who are
dissatisfied with their jobs might:
A. quit
B. complain about the dissatisfying aspects
of their jobs
C. increase their absenteeism from work
D. keep quiet and hope the sources of job
satisfaction are eventually corrected
E. do all of the above
Question 23
Emotional intelligence is best described as:
A. a personality trait.
B. a set of abilities.
C. a form of organizational commitment.
D. an action-tendency indicating
that the person is highly motivated.
E. a form of empathy
Question 24
The Four-drive Theory is based on the idea
that:
A. needs can be learned.
B. needs form a permanent hierarchy.
C. employee motivation is based on expectations.
D. the sources of employee needs are hard-wired through evolution.
E. people do not really have any needs.
Question 25
Empowerment does which of the following?
A. Empowerment
increases autonomy.
B. Empowerment decreases skill variety.
C. Empowerment increases job rotation.
D. Empowerment increases job specialization.
E. Empowerment increases autonomy and job
specialization
Question 26
Which of the following refers to the process
of receiving information about and making sense of the world around us?
A. personality
B. Stereotyping
C. Reinforcement theory
D. Perception
E. Social identify
Question 27
Which of the following identifies the four
factors that directly influence individual behavior and performance?
A. Utilitarianism
B. MARS model
C. Schwartz’s model
D. Holland’s model
E. Myers-Briggs Type Indicator
Question 28
People are consciously aware of most emotions
they experience.
True
False
Question 29
Stress is best described as:
A. the physiological disorders we experience
from adverse environmental conditions.
B. an adaptive response to a situation that
is perceived as challenging or threatening to the person’s wellbeing.
C. a series of events that cause
emotional exhaustion and cynicism towards customers.
D. environmental conditions that place a
physical or emotional demand on the person.
E. a behavior pattern of people with
low risk of heart disease.
Question 30
Emotions are brief events or
“episodes”.
True
False
Question 31
The ability to perceive and express emotion,
assimilate emotion in thought, understand and reason with emotion, and regulate
emotion in oneself and others is called:
A. emotional intelligence.
B. emotional labor.
C. cognitive dissonance.
D. positive affectivity.
E. job satisfaction.
Question 32
The rational decision making model begins
with:
A. evaluating alternatives
B. recognizing and defining the problem
C. serarching for alternatives
D. implementing the solution
E. searching for information about outcomes
to each alternatives
Question 33
Which of these statements about the field of
Organizational Behavior (OB) is FALSE?
A . Organizational behaviour scholars study
individual, team and structural characteristics that influence behaviour within
organizations.
B. Leadership, communication and other
organizational behaviour topics were not discussed by scholars until the 1940s.

C. Organizational behaviour emerged as a
distinct field around the 1940s.
D. The field of OB has adopted concepts and
theories from other fields of inquiry. E. OB scholars study what people think,
feel and do in and around organizations.
Question 34
Motivation refers to the forces within a
person the affect:
Direction
Intensity
Persistence
Voluntary
All of the above
Question 35
Performance-based rewards have been
criticized on the grounds that:
A. they undermine the employee’s motivation
from the work itself.
B. they potentially distance employees and management from each other.
C. they tend to discourage creativity.
D. they are used as quick fixes for problems.
E. All of the answers are correct.
Question 36
Aptitudes, skills, and competencies all fall
under which of the following concepts?
A. Motivation
B. Personality
C. Values
D. Ethics
E. Ability
Question 37
Conflict between required and true emotions
is called emotional intelligence
display
rules.
cognitive
dissonance.
negative
affectivity.
moral
intensity
emotional
dissonance
Question 38
Competencies include:
A. a persons aptitude
B. a persons learn abilities
C. a persons skills
D. all of the above
E. none of the above
Question 39
Motivation affects a person’s ______ of
voluntary behavior
A.
Direction, intensity and persistence
B.
Antecedents, consequences and reinforcers
C.
Size, shape and weight
D.
Aptitudes, abilities and competencies
Question 40
Shawna is dissatisfied with her boss for not
supporting her work or recognizing her job performance. In spite of these
problems, Shawna does not complain and does not intend to move elsewhere.
Instead, she maintains her level of work effort and hopes the company will
eventually correct these problems. According to the EVLN model, Shawna is
mainly engaging in:
A. exit
B. voice
C. loyalty
D. neglect
Question 41
Which of the following refers to
goal-directed activities under the individual’s control that support
organizational objectives?
A. Competencies
B. Task performance
C. Aptitudes
D. Direction
E. Motivation
Question 42
Moods are less intense emotional states that
are not directed toward anything in particular.
True
False
Question 43
Which of these factors directly influences an
employee’s voluntary behavior and performance?
A. Motivation
B. Role perceptions
C. Uncertainty avoidance
D. All of the answers are correct.
E. Motivation and role perceptions
Question 44
The uncomfortable tension felt when our
behavior and attitudes are inconsistent with each other is called:
cognitive distance
emotional intelligence
cognitive justification
cognitive dissonance
neglect
Question 45
Which of these is considered a work/life
balance initiative to minimize stress?
Flexible worktime
Job sharing
Teleworking
Childcare facilities
All of these statements describe a
family-friendly or work/life initiative to minimize stress
Question 46
Emotions are communications to ourselves,
which serve to put us in a state of readiness
True
False
Question 47
To increase an employee’s feelings of
experienced responsibility, we would:
A. increase the amount of job feedback in the
person’s job.
B. reduce the amount of task identity and
task significance in the person’s job.
C. increase the amount of autonomy in the
person’s job.
D. reduce the amount of skill variety in the
person’s job. E. increase the amount of task identity and task significance in
the person’s job.
Question 48
Your boss is usually able to calm employees
when they are upset and to get staff enthusiastic about an otherwise mundane
activity. This ability probably means that your boss has:
A high level of emotional intelligence
A high level of cognitive dissonance
A high degree of continuance commitment
All of the above
Both A and C
Question Question 1Which of the following would be considered
employee involvement? A legally mandated union-management health
and safety committee.A supervisor casually asking an employee
whether the company should adopt a new type of work schedule.All of these statements are considered
employee involvement.Question 2Mental models are __________ that guide
perceptions and behavior. StereotypesForms of punishmentSelf-fulfilling propheciesBroad world viewsAction learning practicesQuestion 3Which discipline has provided organizational
behavior with much of its theoretical foundation for team dynamics,
organizational power, and organizational socialization?SociologyPsychologyEconomicsIndustrial engineeringPolitical science Question 4Goal setting influences employee behavior and
performance mainly by improving: A. situational contingencies and learned
abilities.
B. aptitudes and learned abilities.
C. motivation and role perceptions.
D. role perceptions and learned abilities.
E. motivation and aptitudes.Question 5Which ‘Big Five’ personality dimension is
most valuable for predicting job performance? Extroversion
Openness to experience
Conscientiousness
High neuroticism
External locus of controlQuestion 6Organizational commitment refers to an
employee’s contractual obligation to provide a minimum amount of time and
effort to the organization in return for a fair day’s pay from the
organization. TrueFalse Question 7Employee involvement tends to have which of
the following benefits in decision making?Leads to a more accurate definition of the
problemImproves the number and quality of
alternative solutionsIncreases the likelihood of selecting the
best alternativeStrengthens employee commitment to the
solutionAll of these statements are correct Question 8Competencies relate most closely to which
element in the MARS model of behavior and performance? MotivationSituational factorsRole perceptionsAbilityResearch evidenceQuestion 9Incongruence between a company’s dominant
values and an employee’s values is known to: Increase employee stress
Increase employee chance of quitting
Increase chance that the employees decisions will differ from the
organization’s preferencesAll of the aboveHave no effect on employee behavior or
decision making Question 10Social Cognitve Theory states that: A. a behavioralB. a learning theoryC. an existentialD. an agenticQuestion 11In the section on cross-cultural values, the
textbook warns that: A. the cross-cultural data presented are
based on a very small sample (less than 10 people in each country studied).B. the definitions of most values have
changed over the past decade, so most cross-cultural information has little
meaning anymore.C. several cultures don’t have any values,
but this isn’t mentioned in the literature.D. diverse societies such as the United
States have a wide range of values even though the information presented
assumes that everyone in the country has similar values.E. all of the aboveQuestion 12The highest level need in Maslow’s Hierarchy
of Needs is: A. esteemB. safetyC. powerD. belongingness E. self-actualization Question 13_______ is a conscious process of making
choices among one or more alternatives with the intention of moving toward some
desired state of affairs. A. Decision makingB. Bounded rationalityC. Divergent thinkingD. Prospect theoryE. Scenario planningQuestion 14Employees are empowered when they: A. practice job specializationB. experience self-reinforcementC. engage in positive self-talkD. experience freedom and discretionE. experience self-reinforcement and engage
in positive self-talkQuestion 15Social identity theory says that: A. we
define ourselves in terms of our membership in certain groups and our
differences with people who belong to other groups.B. we tend to believe our own actions are
caused by motivation or ability rather than the situation.C. our expectations about another person
cause that person to act in a way that is consistent with those expectations.D. we quickly form an opinion of people based
on the first information we receive about them.E. our emotions screen out large blocks of
information that threaten our beliefs and valuesQuestion 16The process of assigning traits to people
based on their membership in a social category refers to: A. recent effectB. halo effectC. project biasD. empathyE. stereotypingQuestion 17Stable, long-lasting beliefs about what is
important in a variety of situations are: A. called intellucutal capitalB. the foundations of the open system anchorC. the main reason why most virtual teams
failD. called organizational system parametersE. called values of the organizationQuestion 18Which of these represent the final step in
the rational choice decision making process? A. developing a list of solutionsB. implementing the selected alternativeC. choosing the best alternativeD. recognizing the opportunities Question 19Ethics is most closely related to: A. workplace valuesB. the scientific methodC. workforce diversityD. the open system anchorE. the contingency approach to organizational
behavior values.Question 20Needs Hierarchy Theory includes all of the
following concepts EXCEPT: A. self actualizationB. frustration-regressionC. esteemD. belongingnessE. physiological needsQuestion 21Anger, fear, joy and sadness represent: A. beliefs that influence our
attitudes towards something or someone.B. the first four stages
of emotional labor.C. types of emotions. D. four dimensions of job satisfaction.E. both ‘A’ and ‘C’Question 22According to the EVLN model, people who are
dissatisfied with their jobs might: A. quitB. complain about the dissatisfying aspects
of their jobsC. increase their absenteeism from workD. keep quiet and hope the sources of job
satisfaction are eventually correctedE. do all of the aboveQuestion 23Emotional intelligence is best described as: A. a personality trait.B. a set of abilities.C. a form of organizational commitment.D. an action-tendency indicating
that the person is highly motivated.E. a form of empathyQuestion 24The Four-drive Theory is based on the idea
that: A. needs can be learned.
B. needs form a permanent hierarchy.
C. employee motivation is based on expectations.
D. the sources of employee needs are hard-wired through evolution.
E. people do not really have any needs.Question 25Empowerment does which of the following? A. Empowerment
increases autonomy.B. Empowerment decreases skill variety.C. Empowerment increases job rotation.D. Empowerment increases job specialization.E. Empowerment increases autonomy and job
specializationQuestion 26Which of the following refers to the process
of receiving information about and making sense of the world around us? A. personalityB. StereotypingC. Reinforcement theoryD. PerceptionE. Social identifyQuestion 27Which of the following identifies the four
factors that directly influence individual behavior and performance? A. Utilitarianism
B. MARS model
C. Schwartz’s model
D. Holland’s model
E. Myers-Briggs Type IndicatorQuestion 28People are consciously aware of most emotions
they experience. TrueFalse Question 29Stress is best described as:A. the physiological disorders we experience
from adverse environmental conditions.B. an adaptive response to a situation that
is perceived as challenging or threatening to the person’s wellbeing.C. a series of events that cause
emotional exhaustion and cynicism towards customers.D. environmental conditions that place a
physical or emotional demand on the person. E. a behavior pattern of people with
low risk of heart disease.Question 30Emotions are brief events or
“episodes”. TrueFalse Question 31The ability to perceive and express emotion,
assimilate emotion in thought, understand and reason with emotion, and regulate
emotion in oneself and others is called: A. emotional intelligence. B. emotional labor. C. cognitive dissonance. D. positive affectivity. E. job satisfaction.Question 32The rational decision making model begins
with: A. evaluating alternativesB. recognizing and defining the problemC. serarching for alternativesD. implementing the solutionE. searching for information about outcomes
to each alternativesQuestion 33Which of these statements about the field of
Organizational Behavior (OB) is FALSE? A . Organizational behaviour scholars study
individual, team and structural characteristics that influence behaviour within
organizations. B. Leadership, communication and other
organizational behaviour topics were not discussed by scholars until the 1940s.
C. Organizational behaviour emerged as a
distinct field around the 1940s.D. The field of OB has adopted concepts and
theories from other fields of inquiry. E. OB scholars study what people think,
feel and do in and around organizations.Question 34Motivation refers to the forces within a
person the affect:Direction IntensityPersistence VoluntaryAll of the aboveQuestion 35Performance-based rewards have been
criticized on the grounds that: A. they undermine the employee’s motivation
from the work itself.
B. they potentially distance employees and management from each other.
C. they tend to discourage creativity.
D. they are used as quick fixes for problems.
E. All of the answers are correct.Question 36Aptitudes, skills, and competencies all fall
under which of the following concepts? A. Motivation B. Personality C. Values D. Ethics E. AbilityQuestion 37Conflict between required and true emotions
is called emotional intelligencedisplay
rules.cognitive
dissonance.negative
affectivity.moral
intensityemotional
dissonanceQuestion 38Competencies include: A. a persons aptitudeB. a persons learn abilitiesC. a persons skillsD. all of the aboveE. none of the aboveQuestion 39Motivation affects a person’s ______ of
voluntary behaviorA.
Direction, intensity and persistenceB.
Antecedents, consequences and reinforcersC.
Size, shape and weightD.
Aptitudes, abilities and competenciesQuestion 40Shawna is dissatisfied with her boss for not
supporting her work or recognizing her job performance. In spite of these
problems, Shawna does not complain and does not intend to move elsewhere.
Instead, she maintains her level of work effort and hopes the company will
eventually correct these problems. According to the EVLN model, Shawna is
mainly engaging in: A. exitB. voiceC. loyaltyD. neglectQuestion 41Which of the following refers to
goal-directed activities under the individual’s control that support
organizational objectives? A. Competencies B. Task performance C. Aptitudes D. Direction E. MotivationQuestion 42Moods are less intense emotional states that
are not directed toward anything in particular.TrueFalse Question 43Which of these factors directly influences an
employee’s voluntary behavior and performance? A. Motivation
B. Role perceptions
C. Uncertainty avoidance
D. All of the answers are correct.
E. Motivation and role perceptionsQuestion 44The uncomfortable tension felt when our
behavior and attitudes are inconsistent with each other is called: cognitive distanceemotional intelligencecognitive justificationcognitive dissonanceneglect Question 45Which of these is considered a work/life
balance initiative to minimize stress? Flexible worktimeJob sharingTeleworkingChildcare facilitiesAll of these statements describe a
family-friendly or work/life initiative to minimize stressQuestion 46Emotions are communications to ourselves,
which serve to put us in a state of readinessTrueFalse Question 47To increase an employee’s feelings of
experienced responsibility, we would: A. increase the amount of job feedback in the
person’s job. B. reduce the amount of task identity and
task significance in the person’s job.C. increase the amount of autonomy in the
person’s job. D. reduce the amount of skill variety in the
person’s job. E. increase the amount of task identity and task significance in
the person’s job.Question 48Your boss is usually able to calm employees
when they are upset and to get staff enthusiastic about an otherwise mundane
activity. This ability probably means that your boss has: A high level of emotional intelligenceA high level of cognitive dissonanceA high degree of continuance commitmentAll of the aboveBoth A and C