Final Project: Comprehensive Customer Service Portfolio Objective: To synthesize the knowledge of all the learning objectives in order to propose a comprehensive customer service. Description: Choose a hypothetical or real scenario of a client (ensuring confidentiality). In a ten to twelve page, Create a comprehensive portfolio that includes:A detailed customer background and needs assessment.A transcript of an active listening session, showing techniques.A collaborative care plan that involves at least three different services or agencies.A defense proposal that addresses a major challenge facing the client.A reflection on the experience, discussing what you learned and how you might approach such scenarios in the future.double-spaced (excluding transcripts and appendices), APA format.Power point presentation with a summary of the work of twelve slidesComprehensive Customer Service PortfolioIntroduccionBrief presentation of the selected case, and work in generalDetailed customer background and needs assessmentIntroduce the client, their social history, their attitudes, background, and their current problem. It is important that they identify the challenges and needs here.A Transcript of an Active Listening Session and Interviewing TechniquesUse the first interview for this, short and specific interviewA Collaborative Care PlanPlan that contains the problem and needs.Identify the problem, goals, and the objectives of those goalsInvolve at least three different services or agencies.A Proposal for DefenseWhere an important challenge facing the customer is addressed.A reflection on the experienceDiscussing what you learned and how you might approach such scenarios in the future.ConclusionSummary of the counseling plan carried out explaining the main points of the work.References (1 page only)AppendixSocial History FormRelease of Information Form
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